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Maintenance & troubleshooting videos (Standalone)

StandaloneVersion 1.0 · 6 November 2026KC-05-007-SA
This guide is for Standalone. Other versions: Snape 2.0.

Short videos for keeping your system running: updating node firmware, downloading your data and replacing the HPC.

Firmware

Getting data off a node

Hardware

Check with Ackcio Support firstContact Ackcio Support at [email protected] before replacing the HPC. Replacing it without checking with Ackcio Support first may void your warranty.

Still stuck? Email [email protected].